SUSS MicroTec, a leading supplier of process and test solutions for the semiconductor industry has been ranked again among the best suppliers in the 2008 VLSI Research 10 BEST Customer Satisfaction Awards. Customers rated SUSS Micro Tec first among the Material Handling Suppliers and fifth among Small Suppliers of Wafer Processing as well as eighth among Focused Supplier of Chip Making Equipment. The survey’s respondents represent 95% of the world’s semiconductor market.
By securing a number one ranking for the tenth year in the category Material Handling Suppliers in which the company’s probe systems are featured SUSS MicroTec has significantly extended its lead in the field of customer satisfaction. Customers selected SUSS as best in Cost of Ownership, Uptime, Build Quality, Usable Throughput, Quality of Result, Product Performance and Commitment thus making SUSS first in seven of the thirteen categories.
In the category Small Suppliers of Wafer Processing Equipment SUSS MicroTec was awarded fifth. Again, customers rated SUSS best for Build Quality and ranked SUSS among the first three within the categories Quality of Results, Uptime and Product Performance.
“Our continuous success shows that our customers highly value the quality and customer support from SUSS.” said Dr. Stefan Schneidewind, CEO of SUSS MicroTec AG.” Clearly, our customers appreciate our high-level application expertise and superior performance they have come to expect from us. We are dedicated to further proving ourselves as reliable partner and returning their trust with on-going commitment.”