Importance of Customer Service in Polyurethane Supply Chains

Design engineers usually focus primarily on the material cost and properties when it comes to selecting the right material if it meets the required specifications while still staying below budget. Yet, another vital criterion to think about is the quality of the supplier.

Image Credit: General Plastics

Track record for responsiveness, on-time delivery, and problem-solving are all important, plus if the supplier is ultimately invested in helping you achieve success with your project. Three ways General Plastics strives to go above and beyond when it comes to customer service are outlined below.

Willingness to Scale

General Plastics provides complete in-house production services, but there are instances where a client has a unique request which the company does not currently cover. It is always looking to grow its specialized skills and is frequently eager to invest in new equipment and expand its capacity to meet customer requirements.

For example, because of its thermal resistivity properties and impact absorption, General Plastics' materials are highly applicable for the nuclear industry. A nuclear client had a requirement to machine large blocks of their product into complex shapes, and so by increasing manufacturing capacity, General Plastics was able to take on that project and produce final, polished products for the client without using an additional vendor.

First-Class Support

Focusing on client feedback is the secret to General Plastics high-performance standards. The company pays close attention to post-project surveys, which rate responsiveness, lead times, first-time corrections, etc.

The team at General Plastics rigorously seek out root causes to prevent reoccurrence when it comes to addressing problems. Each person from the newest employee to the president contributes to continuous improvement and process enhancements so that the next project gets the best support possible.

Image Credit: General Plastics

Technical Advisement on Engineering Decisions

General Plastics has the technical expertise to help you make early design decisions, which impact long-term cost and performance, as they have over 80 years of manufacturing experience. Customers approach the company with engineering challenges, who are offered practical solutions and actual services to make them happen.

For example, a telecommunications company approached General Plastics with a theoretical idea for 5G technology, and they worked in partnership to formulate a brand-new material,  develop a real-world product, and answer their manufacturing questions.

Ultimately, as they push the boundaries of innovation, engineers want to work with a knowledgeable resource who can help them evaluate technical decisions. Buyers want to deal with an engaged, responsive supplier that understands both their products and other vendors’ components – and has the expertise to bring them together. From choosing raw materials to delivering final products.

This information has been sourced, reviewed and adapted from materials provided by General Plastics Manufacturing.

For more information on this source, please visit General Plastics Manufacturing.